Tag Archives : service engineering


DELFIN Project Team at Fraunhofer Institute for Industrial Engineering IAO in Stuttgart, Germany, has published a new paper at the 9th CIRP IPSS conference in Copenhagen, Denmark. Tha article can be downloaded via ScienceDirect Open Access: http://www.sciencedirect.com/science/article/pii/S2212827117301981

Download (PDF, 20B)

 

Abstract

Electric mobility (e-mobility) is currently an intensively discussed topic in research and business practice. While there are both clearly defined physical products, such as electric vehicles, batteries, and charging components, and clearly defined services, we often also see a combination of both in service systems, charging services being one example. This means the relatively young e-mobility market offers excellent potential to develop and implement integrated solutions with a focus on delivering mobility as a key value proposition to users. From the point of view of new service development (NSD), creating service systems in an integrated way represents a major challenge: complexity emerges as a key characteristic from the ecosystem setup, mainly caused by the need for cross-company collaboration and the development of combined solutions (physical products, software, services). This article is based upon the hypothesis that existing NSD models and practices are not sufficiently applicable to this kind of innovation environments and thus need to be adapted and modified. The aim is to make the initial steps towards an agile reference model for NSD.

 

Keywords

Agile development; electric mobility; new service development; project management; service systems


How can services help encourage the spread of electric mobility, and how can they be systematically developed? Using four case studies from Finland, Estonia, Denmark and Norway, Fraunhofer IAO presents various approaches to developing e-mobility projects. One of the key research findings was that using game-like methods to involve customers in the development of e-mobility projects helps those business ventures become accepted.

Full article on: https://www.iao.fraunhofer.de/lang-en/about-us/press-and-media/1274-discovering-electric-mobility-in-a-playful-way.html


Download new publication: Success with electric mobility – Case studies of user-friendly services and innovative business models

In a new publication within the DELFIN project, sub-project “Innovation and user-friendliness”, Fraunhofer IAO presents case studies of services and business models in the field of electric mobility. It can be downloaded using the following link: Success with electric mobility: Case studies of user-friendly services and innovative business models This publication is also available in […]


Sabrina Cocca (Fraunhofer IAO)

Fraunhofer IAO introduces innovation model for developing e-mobility services

At the RESER conference in Copenhagen, Denmark, 11 September 2015, for the first time Fraunhofer Institute for Industrial Engineering IAO presented to the service-research community a new service engineering reference model for developing e-mobility services. The approach is the foundation for a well-grounded, application-oriented innovation model that is intended to support companies in developing and […]


Engineering e-mobility services – moving beyond fast, cheap and convenient

“The land of the motor car […] has been painfully slow to embrace electric vehicles. The cost and weight of such cars, together with concerns over their range and performance, has left Germans firmly wedded to the combustion engine […]” (Handelsblatt, June 2015). Will electric cars ever achieve the same popularity as diesel- or petrol-driven […]


Service engineering for e-mobility

On 23rd and 24th June 2014, the two focus groups of the German Federal Ministry of Education and Research priority funding scheme titled “Service innovation in electric mobility” met in Münster for a first exchange of results and for joint discussion. Moderated by PD Dr. Daniel Beverungen and Dr. Martin Matzner (both University of Münster), […]