Tag Archives : Service innovation


DELFIN Project Team at Fraunhofer Institute for Industrial Engineering IAO in Stuttgart, Germany, has published a new paper at the 9th CIRP IPSS conference in Copenhagen, Denmark. Tha article can be downloaded via ScienceDirect Open Access: http://www.sciencedirect.com/science/article/pii/S2212827117301981

Download (PDF, 20B)

 

Abstract

Electric mobility (e-mobility) is currently an intensively discussed topic in research and business practice. While there are both clearly defined physical products, such as electric vehicles, batteries, and charging components, and clearly defined services, we often also see a combination of both in service systems, charging services being one example. This means the relatively young e-mobility market offers excellent potential to develop and implement integrated solutions with a focus on delivering mobility as a key value proposition to users. From the point of view of new service development (NSD), creating service systems in an integrated way represents a major challenge: complexity emerges as a key characteristic from the ecosystem setup, mainly caused by the need for cross-company collaboration and the development of combined solutions (physical products, software, services). This article is based upon the hypothesis that existing NSD models and practices are not sufficiently applicable to this kind of innovation environments and thus need to be adapted and modified. The aim is to make the initial steps towards an agile reference model for NSD.

 

Keywords

Agile development; electric mobility; new service development; project management; service systems


Satisfied users thanks to innovative services for electric mobility – An animated video

Mr. Schneider works in the field so he’s always out on the road in his car “Crawly”. Unfortunately, Crawly is no longer in his prime. Which is why he has to go to the garage again today. Time for something new? An electric car maybe? Mr. Schneider is like so many initially skeptical. On his way in the electric replacement car, he encounters a lot of surprises and incidents. In the end, even his beloved grandma doesn’t remain uninvolved …


Meet the DELFIN project at the eCarTec Munich & eMove360° Europe on October 18-20, 2016!

Finally it’s happening … The DELFIN research project shows up at the international trade fair eCarTec at the eMove360° Europe 2016 from October 18 to 20 in Munich, Germany.   Visit us with a free one-day-ticket! You will find us in hall A5, booth no. 714. We will present to you our latest R&D results […]


Download new publication: Success with electric mobility – Case studies of user-friendly services and innovative business models

In a new publication within the DELFIN project, sub-project “Innovation and user-friendliness”, Fraunhofer IAO presents case studies of services and business models in the field of electric mobility. It can be downloaded using the following link: Success with electric mobility: Case studies of user-friendly services and innovative business models This publication is also available in […]


Fraunhofer IAO introduces innovation model for developing e-mobility services

At the RESER conference in Copenhagen, Denmark, 11 September 2015, for the first time Fraunhofer Institute for Industrial Engineering IAO presented to the service-research community a new service engineering reference model for developing e-mobility services. The approach is the foundation for a well-grounded, application-oriented innovation model that is intended to support companies in developing and […]

Sabrina Cocca (Fraunhofer IAO)

Service engineering for e-mobility

On 23rd and 24th June 2014, the two focus groups of the German Federal Ministry of Education and Research priority funding scheme titled “Service innovation in electric mobility” met in Münster for a first exchange of results and for joint discussion. Moderated by PD Dr. Daniel Beverungen and Dr. Martin Matzner (both University of Münster), […]