Mobile, immobile, e-mobility – action required

The new controversies towards the question of mobility, which finds the way into the discussion about e-Mobility, seems to become a discussion of immobility. Everything is moving, but there is evidence to stand still, if you look up to the real impact of the discussion. Are we on the path towards a changing culture of […]

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Teilnehmer/innen des DELFIN-Konsortialtreffens am 20.10.15 in Aachen

Get to know the DELFIN project team!

Within the project DELFIN, three renowned German research institutes collaborate closely with each other: The FIR at the RWTH Aachen University, the Karlsruhe Service Research Institute (KSRI) at the KIT and the Fraunhofer Institute for Industrial Engineering IAO. But who are the people behind the project work related to services for electric mobility? Get to […]


Customer integration for new services in electromechanical mobility

Along with the process of internationalization, the pressure on companies to further develop existing products and services, as well as to develop new businesses with innovative services, is growing steadily. Even established names like the car manufacturer TESLA are finding themselves under pressure. There is a vast pool of knowledge about this both on the […]

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Sabrina Cocca (Fraunhofer IAO)

Fraunhofer IAO introduces innovation model for developing e-mobility services

At the RESER conference in Copenhagen, Denmark, 11 September 2015, for the first time Fraunhofer Institute for Industrial Engineering IAO presented to the service-research community a new service engineering reference model for developing e-mobility services. The approach is the foundation for a well-grounded, application-oriented innovation model that is intended to support companies in developing and […]


Engineering e-mobility services – moving beyond fast, cheap and convenient

“The land of the motor car […] has been painfully slow to embrace electric vehicles. The cost and weight of such cars, together with concerns over their range and performance, has left Germans firmly wedded to the combustion engine […]” (Handelsblatt, June 2015). Will electric cars ever achieve the same popularity as diesel- or petrol-driven […]

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European Conference on Information Systems (ECIS) with contributions from the priority funding category

At this year’s ECIS (May 26-29 in Münster, Germany), the joint projects CrowdStrom und EOL-IS are represented with own contributions.   Contributions by CrowdStrom: Matzner, M., von Hoffen, M., Heide, T., Plenter, F., & Chasin, F. (2015). A Method for Measuring User Preferences in Information Systems Design Choices. In Proceedings of the European Conference on Information Systems (ECIS 2015), Münster, […]


Stuttgart symposium shows that e-mobility needs smart services

February 5, 2015 was the day of the “Service Innovations for E-mobility” symposium at the Fraunhofer Institute for Industrial Engineering IAO in Stuttgart. The symposium featured 14 joint projects in the “Service Innovations for E-mobility” category, which receives priority funding from the German Federal Ministry of Education and Research (BMBF). A marketplace and two parallel […]

Foto: Fraunhofer IAO

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Services for e-mobility: Interview with start-up fleetster

As part of its research activities, the DELFIN team from the Karlsruhe Service Research Institute (KSRI) at the KIT talked to Tim Ruhoff, founder of German start-up fleetster. Fleetster is an innovative corporate car-sharing solution that places particular emphasis on electric vehicles. Read on for an excerpt from the interview.   Mr. Ruhoff, what do […]


Service engineering for e-mobility

On 23rd and 24th June 2014, the two focus groups of the German Federal Ministry of Education and Research priority funding scheme titled “Service innovation in electric mobility” met in Münster for a first exchange of results and for joint discussion. Moderated by PD Dr. Daniel Beverungen and Dr. Martin Matzner (both University of Münster), […]

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DELFIN coordination project launched: Services support user-friendly e-mobility

DELFIN coordination project launched: Services support user-friendly e-mobility How can we succeed in penetrating the e-mobility market more quickly and more efficiently? In which way can innovative services contribute to improving the user-friendliness of e-mobility solutions? How should this be backed by IT support? And: How will mobility markets look like after tomorrow? These questions […]