New research article: Towards a Reference Model for Agile New Service Development Using the Example of E-Mobility Service Systems

DELFIN Project Team at Fraunhofer Institute for Industrial Engineering IAO in Stuttgart, Germany, has published a new paper at the 9th CIRP IPSS conference in Copenhagen, Denmark. Tha article can be downloaded via ScienceDirect Open Access: http://www.sciencedirect.com/science/article/pii/S2212827117301981   Abstract Electric mobility (e-mobility) is currently an intensively discussed topic in research and business practice. While there […]


Discovering electric mobility in a playful way

How can services help encourage the spread of electric mobility, and how can they be systematically developed? Using four case studies from Finland, Estonia, Denmark and Norway, Fraunhofer IAO presents various approaches to developing e-mobility projects. One of the key research findings was that using game-like methods to involve customers in the development of e-mobility […]


Download new publication: Success with electric mobility – Case studies of user-friendly services and innovative business models

In a new publication within the DELFIN project, sub-project “Innovation and user-friendliness”, Fraunhofer IAO presents case studies of services and business models in the field of electric mobility. It can be downloaded using the following link: Success with electric mobility: Case studies of user-friendly services and innovative business models This publication is also available in […]


Mobile, immobile, e-mobility – action required

The new controversies towards the question of mobility, which finds the way into the discussion about e-Mobility, seems to become a discussion of immobility. Everything is moving, but there is evidence to stand still, if you look up to the real impact of the discussion. Are we on the path towards a changing culture of […]


Get to know the DELFIN project team!

Within the project DELFIN, three renowned German research institutes collaborate closely with each other: The FIR at the RWTH Aachen University, the Karlsruhe Service Research Institute (KSRI) at the KIT and the Fraunhofer Institute for Industrial Engineering IAO. But who are the people behind the project work related to services for electric mobility? Get to […]

Teilnehmer/innen des DELFIN-Konsortialtreffens am 20.10.15 in Aachen

Customer integration for new services in electromechanical mobility

Along with the process of internationalization, the pressure on companies to further develop existing products and services, as well as to develop new businesses with innovative services, is growing steadily. Even established names like the car manufacturer TESLA are finding themselves under pressure. There is a vast pool of knowledge about this both on the […]


Fraunhofer IAO introduces innovation model for developing e-mobility services

At the RESER conference in Copenhagen, Denmark, 11 September 2015, for the first time Fraunhofer Institute for Industrial Engineering IAO presented to the service-research community a new service engineering reference model for developing e-mobility services. The approach is the foundation for a well-grounded, application-oriented innovation model that is intended to support companies in developing and […]

Sabrina Cocca (Fraunhofer IAO)

Engineering e-mobility services – moving beyond fast, cheap and convenient

“The land of the motor car […] has been painfully slow to embrace electric vehicles. The cost and weight of such cars, together with concerns over their range and performance, has left Germans firmly wedded to the combustion engine […]” (Handelsblatt, June 2015). Will electric cars ever achieve the same popularity as diesel- or petrol-driven […]