Scenario-supported service system development (SafetE car)
Safe and reliable emergency care in case of accidents and breakdowns involving electric vehicles
E-mobility – rethinking emergency rescue services
With more and more electric vehicles on the roads, the likelihood is rising that sooner or later an electric vehicle will be involved in an accident. For decades, motorists and emergency services personnel have known how best to handle road-traffic accidents involving internal combustion engine vehicles, understanding the risks and observing set rescue procedures. But what happens when an electric vehicle has an accident? What potential sources of danger exist for the driver, passengers and rescue workers? How can we make sure recovery operations run smoothly and safely for everyone involved without compromising the quality of the emergency services’ response and level of patient care? The SafetE-car joint project aims to take the service processes that have existed for internal combustion engines for decades and adapt and standardize them for e-mobility.
Modular setup featuring service modules
The consortium is developing a support system that helps the parties involved in electric vehicle accidents and breakdowns ensure rescue operations are carried out safely and efficiently. Using ergonomic methods and scenario-based simulation studies, researchers are developing a modular system complete with service modules. This system supports rescue and breakdown service providers wanting to migrate their existing service systems by helping them maintain or even improve their established service portfolio, as well as extending it to electric vehicles. The consortium is also developing situational learning environments that allow rescue and breakdown personnel to hone key competencies through hands-on learning in realistic mock situations. A mobile assistance system to support emergency operations not only enables rescue units to coordinate their activities at the scene of the incident, but also allows them to monitor and evaluate the services they have provided, thereby enabling them to constantly derive ways to improve.
Readying rescue and breakdown service providers for tomorrow
One of the project partners, the German Red Cross emergency services, will (also) use the results to align the internal processes involved in providing its emergency services with the latest technical requirements for electric vehicles. This will serve to reinforce and strengthen its competitiveness in the market. Results will be fed into a teaching concept including guidelines for the training and continuing education of the GRC’s own emergency personnel. The project outcomes will also help establish USPs for roadside assistance provider ACE (Auto Club Europa). ACE can increase the safety, efficiency and quality of its services by running simulations of the processes involved in recovering electric vehicles in advance.
Keywords: safety concepts, assistance systems, breakdown services, rescue service, e-mobility
DRK Bildungszentrum Mittelhessen
(GRC educational center in the Middle Hesse region of Germany)
Im Rudert 11
Phone: +49 6421 9502-69